Canteen Furniture
 

Terms & Conditions

VAT

All prices are subject to VAT at the prevailing rate.

 

ORDERS

All orders must be placed in writing with your colour choices clearly stated for fabrics, tabletops and frame finishes etc.  Verbal orders will not be accepted. Manufacture date will only commence once we have received all required information.

 

ACKNOWLEDGEMENTS

We will issue an order acknowledgement for all written purchase orders that we receive.  Although we will endeavour to interpret your instructions correctly, occasionally errors may occur. Ultimately, it is your responsibility to check the contents of the acknowledgement thoroughly - failure to do so could result in incorrect goods being supplied, therefore, Create Seating Ltd will not be held responsible for any errors which occur as a result of this.

 

COLOURS

We will not be held responsible for rectification / replacements for any rejected items where customers have not requested colour swatches prior to ordering to confirm their exact colour match, nor where customers have not made clear their colour requirements.

 

CARRIAGE

We offer a tailgate delivery service* as standard to mainland UK, unless otherwise agreed by Create Seating Ltd in writing.

Outlying areas with the following post code prefixes MAY incur additional charges.

AB, BN, CA, CO, CT, DD, DG, EH, EX, FK, G, IP, IV, KA, KW, KY, LA, LL, ME, NE, NR, PA, PE, PH, PL, SA, SY, TD, TN, TQ, TR

Our deliveries are made Mon-Fri during normal office hours to one consignment address and within our usual delivery lead times. If a dedicated delivery date, timed delivery, multi-drop, or quick turnaround is required please note this may incur additional charges.

Important: The majority of our furniture is delivered fully assembled. Therefore please ensure you have adequate access into your building to accomodate the items ordered. Returns will not be accepted for items that are simply "too large".

DELIVERY CHARGES:

DINING UNITS: FAST FOOD

Orders of 5+ dining units are delivered free to tailgate. Orders 1-4 qty dining units incur a £50.00 + VAT carriage charge.

DINING BENCH SETS (Please note special terms for individual dining benches apply)

Orders of 5+ dining bench sets are delivered free to tailgate.  Orders of 1-4 qty dining bench sets incur a £100.00 + VAT carriage charge.

LOOSE FURNITURE: TABLES, CHAIRS, STOOLS, SOFT SEATING
Orders over £500.00 nett are delivered free. Orders under £500.00 nett incur a £50.00 + VAT carriage charge.

*Tailgate deliveries: It is the customer’s responsibility to offload their furniture from the vehicle on arrival and ensure there is adequate personal to achieve this. We can arrange for the furniture to be placed or installed at an additional cost – please contact sales office for details.

 

SHORTAGES AND DAMAGES

Notifications of shortages or damages must be made in writing within 2 working days of receipt of delivery to the designated delivery address on your order.  Reports of damage etc will not be accepted for goods held in stock and delivered a much later date. We cannot be held responsible for damages or shortages once the goods have been transhipped from the original delivery address.   It is the purchaser's responsibility to unwrap and inspect all furniture within PRIOR to transhipping the goods. 

Where goods are collected from our premises, it is the customer’s responsibility to ensure that an appropriate vehicle is used and the responsibility for loading the goods correctly is with the carrier and not Create Seating Ltd's staff.

 

PAYMENT TERMS

We welcome new accounts, however: 

1) First orders are processed on a pro forma basis only.

2) Credit accounts are opened at our discretion.  Existing Account Holders terms are strictly 30 days from date of invoice.

3) We reserve the right to request payment of the total order value for non standard products prior to manufacture, regardless of order / credit status.

 

DELIVERY DATE

Whilst we endeavour to meet our customer’s delivery date, we cannot be held responsible for delays caused by factors outside our control.  We are therefore not responsible for loss of trade or subsequent loss as a result of a delivery delay.

 

SPECIFICATIONS

We reserve the right to alter design and specifications without prior notice, however, if orders are to match those existing products previously supplied by us, please notify us at the time of ordering and we will endeavour to match products where possible. Please note all dimensions are approximate and in millimetres.

 

OWNERSHIP OF GOODS

The ownership of goods shall remain with Create Seating Ltd until such time that payment has been received and cleared in full.

 

STOCK PRODUCTS

We do endeavour to hold stock products however, these are subject to availability.  

You are welcome to check current stock levels with our sales office to ensure that we are able to meet your requirements before placing an order.

 

CANCELLATIONS

As the majority of our product range is manufactured to order we cannot accept cancellation or amendments except with our written consent and on our terms, which will indemnify Create Seating Ltd against loss.  Goods that are acceptable for return or cancellation will automatically attract a minimum 25% re-stocking charge, plus an appropriate collection charge, where applicable.  

 

IMAGES

Create Seating Ltd retains all rights on any image depicted in their literature, Website and image CD’s.  Customers are free to use these images for the sole purpose of advertising Create Seatig Ltd's product range only. Any unauthorised use could result in prosecution.

 

WARRANTY

A warranty is shown on each page for every product. The warranty excludes fair wear and tear, and neglet or misuse of our furniture while it is in situ. In the rare event that you should be unsatisfied with the performance of any product you have purchased from us, please report your concerns to our sales team in writing. We reserve the right to inspect the product, request photographic evidence or remove the item for external testing prior to making any decisions concerning offers of a possible exchange or repair of such items.

 

IT IS YOUR RESPONSILIBITY TO ENSURE YOUR CUSTOMER IS MADE AWARE OF ANY TERMS AND CONDITIONS THAT MAY BE APPLICABLE TO THEM (IN PARTICULAR OUR DELIVERY AND CARRIAGE TERMS).


 
 

our company

Create Seating are manufacturers and importers of quality contract furniture to the TRADE, which includes our existing distributor network, architects, specifiers and interior designers

We have been established for over 20 years and are ideally situated in the West Midlands for delivery Nationwide

our catalogues

A catalogue is available showing some of the most popular products shown on this website. Please contact our sales office for a copy.

our service

Create Seating aims to provide an informative, honest and reliable approach to supplying Contract Furniture and are happy to share our 35 years experience in the trade with you.

 

© Create Seating 2016

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