Canteen Furniture
 

Terms & Conditions

VAT

All prices are subject to VAT at the prevailing rate.

 

ORDERS

All orders must be placed in writing and clearly state the product, finish and quantities required. Delivery dates may be delayed if we are waiting for information to be confirmed on your order.

 

ACKNOWLEDGEMENTS

We will issue an order acknowledgement for all written purchase orders received.  Although we will endeavour to interpret your instructions correctly, it is your responsibility to check the contents of the acknowledgement thoroughly as Create Seating will not be responsible for any errors that may occur.

 

DELIVERY

We offer a tailgate delivery service* during normal office hours and within our standard lead times to mainland UK, unless otherwise agreed by Create Seating in writing. Special requirements must be discussed at the time of ordering.

Outlying areas with the following post code prefixes MAY incur additional charges.

AB, BN, CA, CO, CT, DD, DG, EH, EX, FK, G, IP, IV, KA, KW, KY, LA, LL, ME, NE, NR, PA, PE, PH, PL, SA, SY, TD, TN, TQ, TR

* Tailgate deliveries: It is the customer's responsibility to offload their furniture from the vehicle on arrival. We can arrange for an installation at an additional cost - please contact our sales office for details.

Important: The majority of our furniture is delivered fully assembled. Therefore please ensure you have adequate access into your building to accomodate the items ordered. Returns will not be accepted for items that are simply "too large".

 

BOOKING IN DELIVERIES

If our driver arrives at an address and no one is available to offload the vehicle, or the premises are not open, your delivery will be aborted and costs passed to the purchaser. To avoid this, if you woud like us to book in your delivery date this must be requested prior to dispatch.

 

DELIVERY DATE

Whilst we endeavour to meet our customer's delivery date we cannot be held responsible for delays caused by factors outside our control, or for loss of trade or subequent loss because of a delivery delay.


DELIVERY CHARGES

DINING UNITS: FAST FOOD

Orders of 5+ dining units are delivered free to tailgate. Orders 1-4 qty dining units incur a £50.00 + VAT carriage charge.

DINING BENCH SETS (Please note special terms for individual dining benches apply)

Orders of 5+ dining bench sets are delivered free to tailgate.  Orders of 1-4 qty dining bench sets incur a £100.00 + VAT carriage charge.

LOOSE FURNITURE: TABLES, CHAIRS, STOOLS, SOFT SEATING

Orders over £500.00 nett are delivered free. Orders under £500.00 nett incur a £50.00 + VAT carriage charge.

 

COLOURS

We will not be held responsible for rejected items where customers have not requested colour swatches prior to ordering, or where customers have not made clear their colour requirements.

 

SHORTAGES AND DAMAGES

Notifications of shortages and any visible damage must be advised on your delivery note at the time of delivery. You should also contact us immediately. Delivery notes signed 'unchecked' will not be accepted.

Other discrepencies must be made in writing withing 2 working days of delivery to the designated delivery address on your order. Notifications for damages or shortages will not be accepted where goods have been transshipped from their original delivery address.

When collecting your order from our premises it is the customer's responsibility to ensure that an appropriate vehicle is used and the responsibility for loading the goods correctly is with the carrier and not Create Seating's staff.

 

PAYMENT TERMS

We welcome new accounts, however: 

1) First orders are processed on a pro forma basis only.

2) Credit accounts are opened at our discretion.  Existing Account Holders terms are strictly 30 days from date of invoice.

3) For bespoke products, we reserve the right to request a pro forma payment for the total order value prior to manufacture, regardless of order / account / credit status.

 

SPECIFICATIONS

We reserve the right to alter designs and specifications without prior notice, however, if orders are to match those existing products previously supplied by Create Seating this must be advised at the time of ordering. 

All dimensions are approximate and in millimetres.

 

OWNERSHIP OF GOODS

The ownership of goods shall remain with Create Seating Ltd until such time that payment has been received and cleared in full.

 

STOCK PRODUCTS

We endeavour to hold stock products however, these are subject to availability. You are welcome to check current stock levels with our sales office to ensure that we are able to meet your requirements before placing an order.

 

CANCELLATIONS

Order cancellations and returns will not be accepted without our written consent. Goods that may be acceptable for return or cancellation will automatically attract a minimum 25% re-stocking charge, plus the appropriate carriage charges, where applicable.

 

IMAGES

Create Seating Ltd retains all rights on any image depicted in their literature, Website and product libraries.  Customers are free to use these images for the sole purpose of advertising Create Seating Ltd's product range only. Any unauthorised use could result in prosecution.

 

WARRANTY

Every product carries a warranty between 1 - 5 years. The warranty excludes fair wear and tear and neglect or misuse of our furniture while it is in situ.

In the rare event that you are unsatisfied with the performance of the furniture you have purchased from us please report your concerns to our sales team in writing.

Please note: We reserve the right to inspect the product, request photographic evidence or request the return of the item for examination prior to making any decisions regarding a possible exchange or repair.

 

IT IS YOUR RESPONSILIBITY TO ENSURE YOUR CUSTOMER IS MADE AWARE OF ANY TERMS AND CONDITIONS THAT MAY BE APPLICABLE TO THEM (IN PARTICULAR OUR DELIVERY AND CARRIAGE TERMS).

E & OA
 
 

our company

Create Seating are manufacturers and importers of quality contract furniture to the TRADE, which includes our existing distributor network, architects, specifiers and interior designers

We have been established for over 20 years and are ideally situated in the West Midlands for delivery Nationwide

our catalogues

A catalogue is available showing some of the most popular products shown on this website. Please contact our sales office for a copy.

our service

Create Seating aims to provide an informative, honest and reliable approach to supplying Contract Furniture and are happy to share our 35 years experience in the trade with you.

 

© Create Seating 2016

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